Delivery Details

We send every order within the UK Mainland by Royal Mail Tracked 24. 

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Currently we are unable to post overseas.

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You should receive your parcel between 1-3 days. Any order that we receive before 3pm on a working day will be despatched the same day.  However, although we promise to despatch your order quickly, it should be remembered that delivery is not guaranteed within this timescale and parcels can occasionally take longer to reach their destinations. 

Parcels sent to Northern Ireland, the Isle of Man, Isles of Scilly, the Channel Islands, certain parts of Scotland, will usually take a little longer to arrive.

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Please be aware for delivery to the following postcodes via Royal Mail Tracked 48

FK19 - FK20, HS1 – HS9, IV1 – 32, IV36, IV40 – IV49, IV51 – IV56, KA27- KA28, KW1 – KW17, PA20 – PA49, PA60 – PA78, PA80 – PA88, PH1, PH5 – PH10, PH15 – PH26, PH30 – 44, ZE1 – ZE3

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This can take approx 3 – 5 working days delivery.

PLEASE NOTE WE CAN NOT SEND TO THE EU - REST OF THE WORLD - SOUTHERN IRELAND

HOW WILL I KNOW WHEN MY ORDER HAS BEEN DISPATCHED?
When your order has been dispatched you will receive an e-mail notification advising of this.

I HAVEN’T RECEIVED MY PARCEL, WHAT SHOULD I DO?
Contact us – we can track and trace it using their online system. Call 01638 598222  or email us at hello@equineflex.co.uk and we will do anything we can to help.